SHIPPING POLICY

Processing time : 1-3 business days, Deliveries take on average 10-24 business days and in rare cases 30 business days.

 

RETURNS

Our returns window is set to 30 days.  Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.

Contact us at mgrmdstore@gmail.com to initiate a return or exchange.

 

Returns Information

• Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
• Items must be received in original condition - unworn, unwashed, with all tags still attached.
• For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).
• All swimwear returns must have their hygiene seal intact.
• We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.
• Please email mgrmdstore@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
• If you have paid original postage to receive your order and a return is made then this is non-refundable.
• If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.

 

Free Exchanges

• If you would like to make an exchange, please complete the request when booking the return.
• Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund.
• Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.